Ensana Thermal Margaret Island
Budapest
Recensioni
It was my second time at the hotel and I can say it is something extraordinary. The rooms are very comfort and clean. Staff are super friendly and supportive. The restaurant is exemplary and for an all you can eat the quality and price are great. I lived the breakfast and dinner buffet. The spa is fantastic. The whole time there, I was just saying I should come again and I will!
Old fashion hotel with great in midle of Budapest. Breakfast rich and plenty of food to choose from. Personel is lovely and professional. Restaurant with terace can be used for dinner at reasonable prices. To enter thermal pools, we walked across the street to newer building. The island in general is peacefull, highly visited by locals for activities such as jogging, relaxation and another sports or cultural activities.
We booked a Superior Room, and our initial impression was excellent. Room 802 was spacious, clean, and comfortable. Unfortunately, the following day there was no hot water. We reported the issue to the reception and were told that another guest had apparently tampered with something in another room. The staff explained that they were trying to resolve the problem but had no idea how long it would take. We were then moved to room 805. As a frequent traveler, I expected at least a room upgrade considering the inconvenience. Instead, we were given a room on the same floor, in the same category, but with a noticeably smaller terrace. Because of the unexpected room change, we missed a dinner reservation that we had booked a week in advance. When we returned to the hotel late that evening, we found that room 805 was filled with a strong urine smell coming from the bathroom. It was already midnight, we were exhausted, and had no choice but to spend the night there. The following morning we were offered room 803, again with a smaller terrace. Shortly afterwards, however, the technicians informed us that room 802 had been repaired, so we moved back to our original room. To our surprise, the problem had not been fixed at all: there was still no hot water. When I reported this to the reception once again, I was simply told that they were doing everything they could and that there was nothing else they could do. I was also told that room 803 would have had exactly the same issue. At that point, I stopped complaining. I understand that technical problems can occur and that the original fault may not have been the hotel's responsibility. However, the consequences should not fall entirely on paying guests. During a four-night stay, we were forced to change rooms twice, missed a dinner reservation, and almost missed a scheduled morning tour because we had to spend additional time moving between rooms. This is simply not the level of service one expects. What disappointed me most was not the technical issue itself, but the complete lack of any meaningful gesture to acknowledge the inconvenience. I did not ask for compensation, but I believe a room upgrade, a partial refund, a complimentary dinner, or even access to the spa would have demonstrated genuine care for the guest experience. Problems can happen in any hotel. Outstanding hotels are distinguished not by the absence of problems, but by the way they resolve them. Unfortunately, in this case, the handling of the situation fell well below expectations.
Lovely spa hotel that is nicely equipped and provides great value for money. 5 swimming pools, lots of treatment rooms and massage options. Staff is friendly and professional. The vibe is more upscale and luxurious suited more for adults than Kids
We really liked the hotel! The service was excellent, both at the reception and in the dining area. The staff were friendly and welcoming. The rooms were good, everything was clean and comfortable. The breakfast was also very good. The only suggestion would be to extend breakfast hours at least until 10:30.
