v30 Belvárosi Sportközpont
Budapest
Arvostelut
Small and over-engineered, but clean and in the center of downtown Budapest. They have a 100 minute time limit on using their facilities, which is just another way to get charged. Absolutely infuriating!
Today I used my 10-time swimming pool pass for the very first time. When I went to check out, the receptionist kindly informed me that I had overstayed by 3 minutes beyond the 100 minutes included in the pass, and I was therefore required to pay an extra 1,000 HUF. Of course, I understand that rules are rules. At the same time, as this was my first experience using this pass, I was a little surprised. Those extra few minutes were spent simply going from the pool to the lockers and then back to the reception to checkout— something that is quite unavoidable. I believe it would have felt much more welcoming if, on a first occasion like this, I had simply been informed that I exceeded the time limit by 3 minutes and kindly reminded to keep an eye on the time next time. This is really not about the 1,000 HUF, but rather about first impressions and how new customers are welcomed at the sports centre. A small gesture of understanding can make a big difference in how people feel about coming back. Kind regard, Haydar
